FAQ

EVERY CANDLE IS HAND POURED IN SMALL BATCHES.

OUR PREMIUM 100% SOY WAX PROVIDES A LONGER LASTING CANDLE DUE TO THE COOLER BURNING TEMPERATURE AND A CLEANER BURN BY ELIMINATING ALL UNNECESSARY CHEMICALS.

IT IS RECOMMENDED TO KEEP THE WICK TRIMMED TO 1/4", BURN ON A LEVEL SURFACE AND KEEP FLAMMABLE OR FOREIGN ITEMS OUT OF THE AREA.  PLEASE REFER TO THE WARNING LABEL FOR ADDITIONAL DETAILS.

ONCE THE CANDLE IS EXTINGUISHED, THE JARS CAN BE CLEANED OUT WITH A PAPER TOWEL.  IT IS RECOMMENDED ONCE THE WICK AND REMAINING WAX HAVE BEEN REMOVED, TO WASH WITH WARM SOAPY WATER.  IF YOU'RE INTERESTED IN REPURPOSING FOR A DRINKING OR COCKTAIL GLASS, IT IS DISHWASHER SAFE!  

ORDERS WILL SHIP WITHIN 2-3 BUSINESS DAYS AND ARRIVE WITHIN 2-4 BUSINESS DAYS BASED UPON YOUR LOCATION.  PLEASE ALLOW EXTRA TIME FOR PROCESSING DURING HOLIDAYS & PROMOTIONAL PERIODS.

PLEASE CONTACT THE MAIL CARRIER WITH THE PROVIDED TRACKING NUMBER TO ASSIST IN LOCATING YOUR ORDER.  BLUE BOW CO. IS NOT RESPONSIBLE FOR MISSING OR STOLEN PACKAGES.

WE TAKE GREAT CARE IN PACKAGING YOUR ORDERS APPROPRIATELY TO WITHSTAND THE SHIPPING PROCESS.  HOWEVER, SHOULD YOUR CANDLE ARRIVE DAMAGED PLEASE CONTACT US WITHIN TEN DAYS OF THE DELIVERY DATE AND PROVIDE PHOTOS.  

ALL ITEMS ARE FINAL SALE.